Dear users, the Complaints Book is exclusively for the user's dissatisfaction or disagreement with respect to a service provided by “ArCa Travel”. The fields presented are required to be able to make your claim.

Company Name: ArCa Travel SRL

Commercial Name: Arca Travel

RUC XXXXXXXXXXX

Address: Las Dalias Street, Mz. A, lot 9 and 10, Salamanca, Lima - Peru

Advisor Name:

Date: (the date of issue of the document should automatically appear)

Client data:

Names:

Surnames:

Document type:

• ID

• EC

• PASSPORT

• Others:

Document number

Phone:

Address:

E-mail:

In the case of minors, indicate the Name, Address, Telephone and email address of one of the parents or representatives of the consumer or attorney-in-fact.

Identification of the contracted good:

• Service

• Product

Description of the contracted service:

Reclaimed amount:

Type of your claim:

Claim

Claim: Disagreement related to products or services.

Complaint

Complaint: Discontent regarding customer service.

Claim details:

Order:

(Specific request from the consumer regarding the fact that motivates the claim or complaint)

Observations:

Space reserved for actions taken by the supplier

I have read and accept the personal data protection policy (link to information)

I authorize the use of my Information for Advertising

SEND

*I declare that I am the owner of the service and accept the content of this form, stating under sworn declaration the veracity of the facts described. *The formulation of the Claim does not prevent us from resorting to other means of dispute resolution nor is it a prerequisite for filing a complaint with INDECOPI.

*The supplier must respond to the claim within a period of no more than thirty (30) calendar days, and may extend the period for up to thirty (30) more days, after notifying the consumer.

*We inform you that, for the purposes of properly processing your complaint or claim, your data will be collected in our customer database, corresponding to our company that provided the service that is the subject of the complaint or claim. Your personal data will be treated confidentially and under security measures, and will be stored for the time necessary to address your claim or complaint.